Our Commitment
Our Vision, Mission and Values
Our Vision… To build and provide a community where residents achieve all they can be and experience holistic care in a Christian manner and environment.
Mission: To provide services in a friendly, quality focused, caring community.
Our Values…
Participation
Excellence
Openness
Performance
Longevity
Efficient Use of Resources
Strength in PEOPLE
Make It Real
Many of us have seen our Values printed and framed, hanging in a prominent location in our residences. We may even have a copy in a notebook somewhere. This booklet is designed to help us improve our understanding of our Values and to help us apply them to our work and to our lives.
Our Mission and Vision statements express our ideals—they represent where we want to go as a community. Our Values act as our compass- they guide us as we seek to achieve our vision and mission. By combining the first letter of each selected Value, we have spelled the word “people”. People are our focus. All those giving or receiving care are “people” Caring for people is our goal.
Actions Speak Louder
It’s easy to talk about our Values. We all agree it’s important to base our decisions and actions on them. But what does that really mean? What will our organization look like when we are actually living our Values each day? How do we translate our Values into actions that truly help our residents, their families, our co-workers, our community, ourselves? How do we give meaning to our Values and keep them alive?
As you read this booklet we hope you will feel challenged to see how you can apply the values here at Mill Creek Care Centre.
Participation…being present and being there
Participation is a win-win. It’s about asking, “How may I help you?” Through participation we involve team members, residents, volunteers, families and supporters. We acknowledge that within a community, relationships are important and caring involvement is crucial.
By fully participating, we are engaged in what is happening each day and make a contribution wherever we can. We cooperate as a team to ensure that the residents feel safe, secure and valued.
Excellence…providing the best possible care
Excellence means pulling together as an organization—and making it happen. Excellence is within each one of us.
Excellence means setting high goals and achieving them,
By continually learning and putting our knowledge into practice, we achieve our excellence as an organization. When we encourage people to take courses and attend workshops, we enable them to stay up to date and learn and share new skills.
By challenging ourselves to be excellent as an organization, we also inspire residents within our care, to reach for their personal best. Excellence is realized by addressing the many spiritual and religious, psychosocial, and physical needs and concerns of the resident—and involving them and/or their advocates in establishing comprehensive, meaningful care plans.
Openness…makes us feel safe
Our residents have lived a life time of experiences; they retain their own values, hopes and wishes. Openness helps us to respond to them as people who remain actively involved in living their lives.
Openness is actively listening to residents and their families so we can understand and respond to their needs. It means being open to our co-workers. This nourishes our relationships. Openness means speaking up and admitting our mistakes. In every situation, our openness helps us feel safe.
Openness also means being open to ourselves. Openness helps us to understand our limitations and encourages us to make improvements where needed.
Performance…offering the best care
Performance is about how we approach and perform our assigned duties. Excellent performance means going above and beyond the call of duty, going the extra mile. Performance means being accountable for our actions and holding others accountable for theirs.
Performance means that everyone in the organization (management, team members and volunteers) is valued. While each has a different role to play all are needed to provide care and programs.
Longevity…Staying committed
Longevity means we’re here today—and we’ll still be here tomorrow. It implies staying up to date with events in the world and our community and making plans accordingly. Longevity is about taking our commitment to residents, team members and their families very seriously. This helps us make the tough decisions that keep us sustainable. Longevity is planning for the future by making sound decisions today.
Longevity means being a champion of change and a leader in our community. By using our knowledge of the changing needs of seniors, we may lead the quest for appropriate changes in regulations and advocate for continued improvements in Long Term Care.
Longevity is about fostering good relationships with our partners and the Ministry of Health to ensure that our services provide the optimal level of well-being for residents.
Longevity is about fostering good relationships with Tollendale Village- its team and residents, and seeking to cooperate where we can.
Efficient Use of Resources…achieving the most
The efficient use of resources demands that we do the most with what we have. Everyone in our organization has a crucial role to play. We must understand that our resources are limited and use them wisely. The efficient use of resources implies a willingness to try new ways that may be more efficient.
The efficient use of resources requires that all team leaders do what they say—words are followed by actions.
Efficient use of resources means we work together to complete tasks efficiently and effectively.
Person-Centred Living Philosophy
At Mill Creek Care Centre, we recognize and value each resident as an individual, with unique strengths and preferences, and as a citizen with rights and influence.
We place equal importance on the emotional, social, spiritual, and cultural well-being of residents, alongside their physical and mental well-being. Our environment is founded on kindness to ensure residents live with their self-defined dignity, autonomy, purpose and security. Our care and services are based on the best prevailing practice models.
We strive to create warm, welcoming home-like environments that are reflective of the residents’ preferences and personalities.
We encourage residents to set personal goals, to stay connected and active within, and outside, the home. As members of a collective community, we welcome external partners into the home to support the well-being of residents.
Our approach to care services:
- is interprofessional and collaborative, engaging residents, families, and team members in decision-making that reflects resident preferences and needs;
- aims to maximize and maintain the independence of residents and includes the Restorative Care Philosophy;
- values continuity of care and the Primary Care model: with meaningful and stable relationships between residents and team members across all roles.
At Mill Creek Care Centre we recognize and value each team member as a unique individual beyond their role and title.
Our team members work with dignity, autonomy, respect for diversity, individual choice, purpose and security while fostering kindness and mindfulness in all interactions.
We support their personal and professional growth through ongoing education, training and resources.
We encourage team members to share their stories and talents with residents to enhance meaningful interactions and build trust, whilst maintaining therapeutic boundaries.
We seek and value feedback from residents, team members and family to continually strengthen our commitment to ethical, person-centered living.
Our commitment to Person Centred Living aligns with our Vision, Creating communities where people of all ages achieve all they can be, our Mission, We make the difference, pioneering services for individuals in a caring community, our Values of PEOPLE and finally our mantra of Making Every Moment Matter™.