Frequently Asked Questions
All applications to long term care Homes in Ontario are managed by the Home And Community Care Support Services. As you begin the application process to long term care, you will be assigned a Home And Community Care Support Services caseworker who will act as your main contact throughout the process. To find the Home And Community Care Support Services that serves your area, click here and enter your postal code.
Once the local Home And Community Care Support Services has determined that you or your loved one is eligible for admission to a long term care Home, your next step is to choose the Homes to which you would like to apply. It is recommended that you tour several long term care Homes and select the ones where you think you or your loved one would be most comfortable living. When a bed becomes available at one of the Homes you selected, you will be notified by the Home And Community Care Support Services (in accordance with the waiting list). You will then have 24 hours in which to accept or decline the bed offer.
The majority of long term care Homes have waiting lists based upon the type of accommodation for which you have applied. Waitlists are managed by the Home And Community Care Support Services. If you have a question about the status of your application, or place on a waiting list, it is best to contact your Home And Community Care Support Services caseworker directly.
The team members who provide care and services at Mill Creek Care Centre are all fully qualified and trained in their roles. In addition, each year the team are provided with ongoing education on regulated topics and are given opportunities to participate in additional relevant education relating to their job function.
Mill Creek Care Centre offers two types of accommodation for residents;
- Private – one bed in a room with a private bathroom
- Basic – two beds in a room with a shared bathroom
The cost of long term care accommodation is regulated by the Ministry of Long Term Care (MLTC). Rates are reviewed annually by the MLTC and are standardized across Ontario. A breakdown of the current rates is available on the MLTC website or by clicking here.
For individuals with lower incomes who may have difficulty affording Basic Accommodation in long term care, the government offers an accommodation cost subsidy. The subsidy is not available to people requesting Semi-Private or Private accommodation.
Yes, we have accommodations that are suitable for couples. Couples who would like to live together should discuss their request with their local Home and Community Care Support Services or the Social Worker/Admission Coordinator at Mill Creek Care Centre. If a suitable room is not available upon admission, a couple can be admitted to separate rooms and placed on a waiting list for a shared room.
Residents cannot have personal pets live with them in the Home. However, pets may visit provided that all their vaccinations are in order and up-to-date. For more information on the conditions for pet visitation talk to the Programs Manager at Mill Creek Care Centre.
Yes. Smokers are not restricted from living in long term care Homes however they must be able to smoke safely without supervision. All smoking must be done outside of the Home in accordance to the Smoking bylaws of nine (9) metres away from the building.